Cavalletto

Pre-order & Refund Policy

Last updated: 2 November 2026

Summary

  • Changed your mind? Every painting is made for you, and you approve a preview before it ships, so we don't accept returns or cancellations for a change of mind.
  • Something wrong? If an item is faulty, damaged or not as described, we'll repair, replace or refund it, and we pay the postage.
  • Made to order: we start painting almost straight after you order. If we can't make your painting, or it will ship late, we'll tell you, and you can cancel for a full refund.
  • Delivery: we ship within Australia only. Your order ships by the date on its product page, which is 2 to 3 business days after you approve your preview.

Delivery

We ship within Australia only. Delivery options, costs and estimated delivery times are shown at checkout before you pay. You'll get a tracking link by email when your order ships.

Every painting is made to order. Its product page shows the date it ships by, and your order ships by that date. As a guide, your preview usually reaches you about 1 to 2 weeks after you order. Once you approve it, we ship within 2 to 3 business days, and delivery takes about a week.

Your order is our responsibility until it's delivered. If your parcel is lost or arrives damaged, email us and we'll send a replacement or refund you.

Pre-orders

Because we make each painting after you order, you pay the full price at checkout and we ship by the date on the product page.

  • If a painting isn't made: if we decide not to make a painting, or our supplier can't make it, we'll cancel your order and refund you in full.
  • If it's delayed: if we can't ship by the date shown, we'll email you before that date with a new date. You can then wait or cancel for a full refund. If the new date is more than 30 days after the original one, or we can't give a new date, we'll cancel your order and refund you, unless you tell us you want to wait. If it's delayed again, we'll ask you again.
  • Cancelling: we start painting almost straight after you order, so you can't cancel an order for a change of mind. If you've ordered by mistake, email hello@cavalletto.com.au straight away and we'll do what we can.
  • Refunds: we refund a cancelled order in full, to your original payment method, within 7 business days.

Changed your mind?

Each painting is made to your order, and you approve a photo preview before it ships. Because of that, we can't accept a return or give a refund if you change your mind after you've approved it. If you're not happy with your preview, tell us what to change before you approve it, and we'll work with you to put it right.

This doesn't affect your rights if something is wrong with your order (see below).

If something's wrong with your order

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

What we offer below is in addition to your rights under the Australian Consumer Law.

If an item arrives faulty, damaged or not as described, or develops a fault that was there when it arrived:

  1. Email hello@cavalletto.com.au with your order number, what's wrong and, if you can, a photo.
  2. Tell us whether you'd like a repair, a replacement or a refund. We'll do what you choose, at no cost to you.
  3. We pay the cost of sending the item back, and refund any money owed to you within 14 days of agreeing it.

Please tell us as soon as you can after you notice a problem.

Contact

Returns and questions:hello@cavalletto.com.au

Post: Bardar Pty Ltd, trading as Cavalletto, 163a Palmer Street, Darlinghurst NSW 2010

Privacy Officer: Tom Hill, tom@cavalletto.com.au