Cavalletto

Terms of Service

Last updated: 2 November 2026

These terms apply when you buy from Cavalletto at https://cavalletto.com.au. Our Pre-order & Refund Policy and Privacy Policy form part of them.

Who we are

Cavalletto is run by Bardar Pty Ltd, a private company (Pty Ltd).

Your legal rights come first

If you're a consumer, you have legal rights in the country where you live that no business can take away, such as rights when goods are faulty. Nothing in these terms limits those rights.

If you're a consumer in Australia, nothing in these terms excludes, restricts or modifies your rights under the Australian Consumer Law, whatever law governs these terms.

Ordering

  1. You choose products and place an order at our checkout. Before you pay, you can check and correct your order.
  2. We email you to confirm your order. That email is our acceptance, and our contract with you starts then.
  3. Our paintings are made to order. We send you a photo preview, and you approve it or ask for changes before we ship.
  4. We email you again when your order ships.

These terms are in English. Your order confirmation email records your order and links to these terms: keep it for your records.

Because we start painting almost straight after you order, you can't cancel an order once it's placed. If you've made a mistake, email us straight away and we'll do what we can. If we can't supply an item after you've ordered, we'll tell you and refund you in full within 7 business days.

Prices and payment

Prices are in Australian dollars (AUD). We're not registered for GST, so no GST is charged. Delivery costs are shown at checkout before you pay, and the total you see there is the total you pay.

If a price on our website is obviously wrong, we'll contact you before your order ships. You can then pay the correct price or cancel for a full refund.

We accept the payment methods shown at checkout. Our payment provider, Airwallex, processes payments over an encrypted connection, and we never see your full card details.

Delivery

Every painting is made to order, so each product page shows the date your order ships by, and your order ships by that date. Once you approve your preview, we ship within 2 to 3 business days. We ship within Australia only. Delivery times and costs are shown at checkout, and our Pre-order & Refund Policy has the details.

Your order is our responsibility until it's delivered to you. If it's lost or arrives damaged, tell us and we'll send a replacement or refund you.

Pre-orders, returns and refunds

Our Pre-order & Refund Policy explains how made-to-order purchases work, what happens if a date slips, and what to do if something is wrong. In short:

  • Your painting is made for you, and you approve a preview before it ships. For that reason we don't accept returns if you simply change your mind.
  • You can't cancel once you've ordered, because we start painting almost straight away. If we can't make your painting, or it will ship more than 30 days late, you can cancel for a full refund.
  • If an item is faulty, damaged or not as described, we'll repair, replace or refund it, at no cost to you.

Our products

We describe and photograph our products as accurately as we can. Each painting is hand-painted, so small differences in brushwork and colour are part of the work, and colours on screen can differ slightly from the real item. Our products are for personal use. Please follow any care and safety instructions that come with them.

Reviews

We publish genuine reviews, good and bad, and never write or pay for fake ones. We only remove reviews that are unlawful, offensive or not about our products. If you post a review, you give us a non-exclusive right to show it on our website and in our marketing.

Our website

The text, photos and designs on our website belong to us or to the people who license them to us. You're welcome to view and share them for personal use, but not to copy them for commercial use without our permission.

Our responsibility to you

If we break these terms, we're responsible for loss or damage you suffer that is a foreseeable result. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law doesn't allow us to limit.

Events outside our control

If something outside our control, such as a natural disaster or a strike at the delivery company, delays your order, we'll tell you as soon as we can. You can then cancel for a full refund.

Changes to these terms

We update these terms from time to time. The terms that apply to your order are the ones on our website when you place it.

Complaints and disputes

If you have a problem, please email hello@cavalletto.com.au first. We'll reply within 5 business days and work with you to put it right.

These terms are governed by the law of New South Wales, Australia. If you're a consumer living in another country, you also keep the protection of the mandatory laws of that country, and you can bring a claim in the courts where you live.

Contact

Bardar Pty Ltd, trading as Cavalletto

163a Palmer Street, Darlinghurst NSW 2010

hello@cavalletto.com.au

Privacy Officer: Tom Hill, tom@cavalletto.com.au